Terms and Conditions
1.The Contract between us
These are the conditions pursuant to which we, Queens Square Distribution Ltd. (company number 6982604) deal with you, our customer.
We must receive payment of the whole of any price for the goods which you intend to order before your order can be accepted. Once you place your order we will send you a confirmatory email providing details of your order to the e-mail address which you provide in the order form. This confirmatory email is not our acceptance of your order. Your order will not be accepted by us until full payment for the goods has been received by us. We will confirm that your order has been accepted by sending you a further e-mail. It is this email and our acceptance of your order which brings into existence a legally binding contract between us.
2.Goods to be supplied
We will supply to you the goods described on the order form which you submit to us. Full particulars of the goods are set out in our website.
3.Price
The price payable for the goods that you order are set out in our website and will be confirmed in the email which we send.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges and information relating to the delivery are set out in our website.
4. Rights for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the goods. You do not need to give us a reason for cancelling your contract nor will you have to pay any penalty.
4.2 You have a right to ask us to allow you to cancel your contract with us at any time if your credit card has been fraudulently used by a third party to make the order.
4.3 To cancel your contract you must notify us in writing by letter or email.
4.4 If you receive the goods before you cancel your contract pursuant to condition 4.1 then you must send the goods back to our returns address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contract address at your own cost and risk as soon as possible.
4.5 Once you have notified us that you are cancelling your contract, any sum debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition in which they were delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area; or
5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we cancel the contract between us pursuant to clause 5.1, we will re-credit to your account any sum which we have already debited from your credit card as soon as possible and, in any event, within 30 days of cancellation.
6. Delivery of goods to you
6.1 We will deliver the goods ordered by you to the address you give us for delivery with your order.
6.2 Delivery will be made as soon as possible after your order is accepted. Time of delivery will not be of the essence of the contract between us.
We aim to deliver the goods which you order to you:-
for deliveries within the UK, within 7 working days from the date your order is accepted;
for international deliveries, within 21 working days from the date your order is accepted.
We will not be liable for any delays in deliveries due to the customs and import procedures of the country of delivery, or any failure by you to obtain the necessary licences, clearances or consents. You will be responsible for the payment of any import duty or such other tax or duty as may be applicable, and we will not be liable to you for nay delay in delivery caused by your failure to do so.
6.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
7. Liability
7.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods.
7.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contract address of the problem within 40 days of the date on which you ordered the goods.
If you notify us of a problem under this condition, our only obligation will be, at your option:
7.2.1 to make good any shortage or non-delivery;
7.2.2 to replace any goods that are damaged or defective; or
7.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
7.3 Save as may be otherwise provided by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.2.3.
7.4 You must observe and comply with all applicable regulations and legislation of the country of delivery including obtaining all necessary customs, import or other permits, licences or consents and/or the payment of any import duty (or such other tax or duty as may be applicable), as may be required to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
7.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
8. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be sent by us to the email address which you provide to us with your order.
9. Complaints
9.1 If you have any complaints about the goods or any aspect of the way we have dealt with you the complaint should be made in writing to our contact address.
9.2 We will investigate any complaint you make as soon as we are able and in any event we will respond to your complaint in writing or by e-mail within 30 days of receiving your complaint.
10. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
11. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
12. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which is set out in our website.
13. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
14. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
15. Entire agreement
These terms and conditions, together with our current website prices, details of goods, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.